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AVANCE Software Update 7.0

Please Review the Upgrade Options Below

Thank you for being a valued Gogo customer. AVANCE software version 7.0 is now available and there are multiple ways to update your software, including the new Gogo Tech Pubs download website or remotely using AVANCE over-the-air (OTA) in Gogo DASH. For the best OTA experience, we recommend using a Gogo Cloudport.

Software updates using OTA:

  • OTA is available to all AVANCE customers via Gogo DASH, using Gogo Cloud and Terrestrial Modem (TM).
  • For the best customer experience, we recommend using a Gogo Cloudport. A Gogo Cloudport is included at no charge if you have a Vision or SmartShield subscription.
  • AVANCE hardware must currently be on 4.3.1 or later to use OTA.

Software updates using the Gogo Tech Pubs website:

  • The software download site is now available for all versions 4.3 and up and can be accessed via the Gogo Tech Pubs website.
    • Log in to Gogo TechPubs (contact Jay York if you need access to Gogo Tech Pubs at jyork@gogoair.com).
    • For the AVANCE L5/L3 Service Bulletin, select Resources, then scroll down to Files for Customer Downloading or search for document number D34119-017
    • For the AVANCE SCS Service Bulletin, select Resources, then scroll down to Files for Customer Downloading or search for document number D28929-017
    • Access the Notice of Change (NOC), document number D37589
  • Note: You may encounter an error message when loading AVANCE software. For more information, please review the Service Bulletin in Tech Pubs here.

If you don't have access to OTA or the Tech Pubs website, you can still complete your upgrade* using an authorized dealer or you can manage the upgrade yourself if you have in-house expertise. To request an upgrade kit**, please fill out the form below. When requesting your upgrade kit(s), please note that Gogo has Field Service Engineers (FSE) available to assist, and Gogo SmartShield provides a discount on FSE support pricing. Please contact Gogo Technical Support to schedule any needed assistance.

*AVANCE 7.0 requires your system to be running AVANCE 4.4. If you are not yet on software version 4.4, you'll need to first upgrade to 4.4, then to software version 7.0. You can request each necessary upgrade kit via the form below.

**Beginning January 1, 2025, Gogo will charge a $250 material and shipping fee per software USB upgrade kit.


If you have any questions or concerns regarding your software upgrade, email Gogo Customer Service or call +1 303-301-3278, option 3.

Customer Information
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Aircraft Information
In order to upgrade to AVANCE software version 7.0, you must upgrade software versions sequentially. For example, if you're currently on 4.3, you will first be required to upgrade to version 4.3.1 (Please note that AVANCE systems using 4.3.1 and later are eligible to use OTA software updates), then version 4.4, and lastly to version 7.0. Please determine your current software version and select the kits you will require in order to upgrade to 7.0 sequentially. If you are on a software version earlier than 3.0, please contact Customer Support at bacustomerservice@gogoair.com. Not sure where to find your current software version? You can find this info in Gogo DASH.
Aircraft 1
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Aircraft 2
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Aircraft 3
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Aircraft 4
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Aircraft 5
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Aircraft 6
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Aircraft 7
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Aircraft 8
* required
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Shipping Information
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* required

Thank you for requesting your AVANCE software upgrade. Please allow up to 2 weeks for delivery. All kits will be shipped ground. Please contact customer support if you need your upgrade kit sooner or shipped by another method.

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Talk to a connectivity consultant

Toll-free:
+1 888.328.0200
Worldwide:
+1 303.301.3271
Email:
basales@gogoair.com