At Gogo, we are dedicated to delivering the ultimate inflight connectivity and entertainment (IFEC) experience in business aviation. Our commitment extends beyond our products to every interaction with our customers and partners—from the moment you begin investigating your connectivity options through the purchase and installation process, and every step of the way afterward.
Gogo's technical support teams are accessible 24/7, 365 days a year, ensuring you have expert assistance wherever you need it. We take pride in providing personalized support directly from our own in-house technical support experts. Our team, boasting an average tenure of more than 15 years in aviation, embodies excellence and deep industry knowledge, making each support experience as efficient and effective as possible.
When you call Gogo, you'll be greeted by a knowledgeable expert who will address your questions and concerns. Gogo's support team has three tiers.
Tier 1:
Tier 2:
Field Service Engineers (FSE):
Gogo's support goes beyond reactive measures; we proactively monitor your system to identify and resolve issues before they become apparent, enabling uninterrupted service.
Proactive Analytics: Checks the health of your LRUs with a proprietary system called AIRCAT that utilizes artificial intelligence to identify the root cause of issues, even before they're reported
With over-the-air software updates, all AVANCE LRUs can receive technology upgrades ensuring the latest software is onboard delivering the most robust inflight connectivity experience for passengers, crew, and ground maintenance staff.
96% of our customers report being satisfied with their support experience and 99% agree that we make it easy for them to resolve their requests.
Gogo’s technical support department is among the best I have ever worked with. Their knowledge and willingness to explain every detail of an issue is unmatched.
Thank you for your outstanding support on the GV (Gulfstream 5) in Texas last week. It made all the difference in the world. Gogo came through and helped us quickly resolve the issue face-to-face with the customer.
When researching inflight connectivity solutions, remember that not all IFEC providers are created equal. Consider:
Gogo provides you with performance, reliability, and award-winning support from industry experts, available 24/7/365, including every major holiday.
