ATG to AVANCE Upgrade
(Tech Transformation) FAQ

Q: What is the Tech Transformation promotion?

A: Our Tech Transformation promotion is available to Classic ATG customers who would like to upgrade to the AVANCE platform. You are eligible for a $25,000 rebate when upgrading to the AVANCE L3, or a $50,000 rebate when upgrading to the AVANCE L5 or AVANCE LX5. You are also eligible for a $25,000 rebate when upgrading to the AVANCE SCS with the Gogo Galileo HDX antenna.

* All tech transformation promotional rebates are in support of Gogo's LTE network transition, being completed in connection with Gogo's participation in the Secure and Trusted Communications Networks Reimbursement Program.

Q: Is this open for all ATG systems?

A: Yes. Any customer with an ATG 1000/2000/4000/5000/8000 may take part in this promotion.

Q: What is the promotion for the AVANCE SCS and Gogo Galileo HDX antenna?

A: Our Tech Transformation promotion applies to current Classic ATG customers upgrading to an AVANCE SCS with a Gogo Galileo HDX antenna. Upon activation, customers will receive a $25,000 rebate on a complete Gogo Galileo system (AVANCE SCS plus Gogo Galileo HDX antenna). Equipment must be shipped, installed, and activated by December 31, 2025 and customers must return their Classic ATG hardware to Gogo to be eligible for the rebate.

Q: What is the promotion for AVANCE L3, L5 and LX5 systems?

A: Our Tech Transformation promotion is for current Classic ATG customers upgrading to an AVANCE L3, AVANCE L5 or AVANCE LX5 system on their aircraft. You will receive a $25,000 rebate for an AVANCE L3 or a $50,000 rebate for an AVANCE L5 upon installation, activation and a completed SSA. You can also receive a $50,000 rebate on AVANCE LX5, once it’s available, upon installation, activation and a completed SSA. Equipment must be shipped, installed, and activated by December 31, 2025.

Q: What do I need to do to get the promotion?

1. For AVANCE L3, L5 and LX5 upgrades, and those installing AVANCE SCS with the Galileo HDX, complete the promo request form available online prior to December 31, 2025. This can be done by you or the Dealer installing your system.
2. Once we receive the form, Gogo Sales Operations or a Regional Sales Manager will reach out to confirm your promotion eligibility.
3. After installation of the AVANCE L3, L5, LX5, or SCS system, the Classic ATG system should be sent to Gogo using the RMA labels provided.
4. Then, you will be issued a rebate upon activation before December 31, 2025 from Gogo in approximately 4-8 weeks after the equipment is received in our system and the SSA has been completed.
5. You must complete a Subscriber Service Agreement (SSA) to activate service.

Q: When does the promotion expire?

A: The Tech Transformation promotion runs through December 31, 2025.

Q: What is the process for receiving a rebate?

A: When a rebate is due, our Accounting team will pay out the rebate based on the information provided in your promo registration form. The payment will then be processed via check. Please allow 4-8 weeks for processing after you’ve met all the qualifications detailed above. If Accounting is unable to process the rebate payment via check, the amount will be credited to the monthly service account for the aircraft that completed the upgrade.

Q: Will I get the AVANCE hardware for free?

A: No. You must purchase the AVANCE L3, L5, LX5 or SCS system and return your aircraft’s current Classic ATG system to participate in the promo and receive your rebate.

Q: What if I don't have an ATG Classic system currently in my aircraft? Are there any other promotions?

A: Our Tech Transformation promotion is a loyalty program intended for customers with a Classic ATG system only.  We are regularly updating our promotion offerings for new and existing customers - check our website or contact your Gogo Regional Sales Manager for the latest incentives. 

Q: If my ATG system is old, will I still get the full rebate?

A: Yes. As long as you return the currently installed ATG LRU to Gogo and meet the additional requirements of the promotion, you will receive a full rebate.

Q: Can I get the Tech Transformation rebate on multiple aircraft?

A: Yes. If you're receiving a multi-aircraft discount, you are still eligible for this promotion. However, customers with a service pricing agreement (fleet program) are not eligible for this promotion. If you have a fleet program, we’d like to create an upgrade plan that best meets your needs; please contact your Gogo Key Account Manager for details.

Q: What if my account has a past due balance?

A: Your account must be in good standing to qualify for the promotion. If your account has a past due balance on your monthly service account, the past due balance must be paid in full before you will qualify for the promotion.

Q: If I am purchasing a new pre-owned aircraft with an existing Classic ATG system, will I qualify for the promotion?

A: Yes. Please contact Gogo Sales Operations to confirm the existing unit at basales@gogoair.com or +1.888.328.0200.

Q: Who should I contact with questions?

A: One of our Gogo Regional Sales Managers can help answer questions. You can also contact Gogo Sales Operations at +1.888.328.0200 or basales@gogoair.com. If you have questions about service plans or the status of your account, please reach out to Gogo Customer Operations at +1.888.286.9876 or bacustomerservice@gogoair.com.